Privacy Policy

Last updated: July 29, 2026

This Privacy Policy explains how R3 Services ("R3," "we," "us") handles information collected through r3inc.com (the "Site"). It applies to the Site only. Services we deliver under a signed agreement are governed by that agreement.

Information we collect

Information you provide

• Contact and consultation requests. When you use our contact form, we collect your name, email address, phone number, company, number of locations, and any details you include in your message.
• Website assistant. When you use the chat assistant, we collect the messages you send during that conversation.

Information collected automatically

• Standard technical data such as IP address, browser type, device, referring page, and pages viewed, collected through our hosting and content-delivery provider's logs to keep the Site secure and reliable.

How we use information

• To respond to your inquiry and provide the information or consultation you request.
• To operate, secure, and improve the Site.
• To follow up about our services where you have expressed interest.
• To meet legal, security, and record-keeping obligations.

Service providers we share information with

We do not sell your personal information. We share it only with vendors that help us operate the Site and respond to you, under their own terms and privacy policies:

• Cloudflare, for website hosting, content delivery, and security.
• SMTP2GO, to deliver contact-form notifications to our team by email.
• Apollo, our customer relationship management system, to record and follow up on your inquiry.
• Anthropic, which powers the website assistant and processes the messages you send to it.
• Google Analytics, to measure and understand Site traffic at an aggregated level.

The website assistant and AI

Our chat assistant is powered by a third-party artificial-intelligence service (Anthropic). Messages you send are processed by that service to generate responses and may be retained by us and by the provider. The assistant is for general information only and can make mistakes. Please do not enter passwords, payment details, health information, or other sensitive personal information into the assistant.

Cookies and analytics

The Site uses cookies and similar technologies to function, stay secure, and help us understand how visitors use it. We use Google Analytics to collect aggregated usage data such as pages viewed, time on the Site, and general device and location information. Google Analytics sets cookies (for example, _ga) and processes this information on our behalf. It uses data at a summary level to measure Site traffic, and we do not use it to identify you personally.

We do not use advertising or cross-site ad-targeting cookies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by using your browser's cookie controls to block or delete cookies. To learn how Google handles data, see Google's Privacy Policy. If we add advertising or cross-site tracking in the future, we will update this policy and, where required, ask for your consent first.

Data retention

We keep inquiry and contact information for as long as needed to respond to you and for our legitimate business and legal record-keeping needs, then delete or de-identify it. Contact us if you would like your information removed sooner.

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. California residents have rights under the CCPA/CPRA, including the right to know, delete, and correct, and the right not to be discriminated against for exercising them. To make a request, email info@r3inc.com or call 203.714.8021. We will verify your request before acting on it.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Site is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above.

Contact us

R3 Services
22 Elizabeth Street, Suite 2, Norwalk, CT 06854
info@r3inc.com · 203.714.8021