We run IT and cybersecurity for companies with many locations: restaurant groups, healthcare networks, retail chains. Hospitality is where we go deepest, and that discipline carries into every industry we serve.
Sono Restaurant Group
All of your IT and security, run as one service, so nothing slips between vendors.
We help multi-location operators put AI to work safely, from rolling out Claude and Microsoft Copilot to secure data access, staff training, and governance, so your teams move faster without exposing the business.
Layered protection against ransomware, phishing, and breaches, with managed detection and response.
24/7 monitoring, help desk, and maintenance that keep every location running.
Microsoft 365, Azure, and cloud infrastructure, secure and built for multi-site work.
Backups, failover, and tested recovery that keep every location running through outages, ransomware, and hardware failure.
Technology planning, budgeting, and executive-level strategy for where you're headed.
Proactive management that keeps networks secure and performing across every site.
Dashboards and reporting in Tableau and Power BI that turn your data into decisions.
When you work with R3, you get one technology partner accountable for how every location performs, preventing problems before they start and moving fast when they don't.
A full IT team with vCIO-level guidance behind every location, not a rotating help desk.
Risk-managed cybersecurity and 24/7 threat monitoring at every site, watched by real engineers.
Cloud, remote work, and infrastructure that grow as you add locations, without the friction.
We solve the cause, not the symptom, so the same problem doesn't come back on your next invoice.
Every location run to the same standard, with one accountable partner instead of five vendors.
Executive technology planning built around where your business is headed next.
Dozens of sites. Thin margins. Compliance that can't slip. Running technology across many locations is its own skill, and it's the one we're built for.
PCI compliance, POS and guest WiFi that stay up, multi-site rollouts, seasonal scaling. One team handles all of it, at every location.
Explore hospitality IT →Running technology across many locations is its own kind of headache, and it looks different in every field. We take it off your plate. One team owns it, heads off problems before they spread, and fixes the root cause so you're not paying to solve it twice.
Real engineers watch your networks, devices, and security around the clock, not just automated alerts. We catch problems before they reach your floor.
Talk to our teamWhatever breaks, you know what happens next. Regardless of severity, an R3 representative is a click or a call away.
| Severity | What it means | Ticket acknowledged | Technician assigned |
|---|---|---|---|
| Critical | Business operations down with no workaround. Company-wide or system outages preventing essential tasks, or issues affecting your ability to serve customers. | 10 minutes | 30 minutes |
| High | Operations severely degraded company-wide. Multiple-user stoppage, or an outage preventing a department or group from working. | 10 minutes | 1 hour |
| Medium | Production slightly reduced company-wide. Multiple users severely degraded, a single user stopped, or emergency change requests. | 10 minutes | 2 hours |
| Normal | Multiple-user productivity slightly reduced, a single user degraded, or time-sensitive change requests. | 30 minutes | Same or next day |
Every location you run throws off data. We turn it into dashboards your leaders actually open, built in Tableau and Power BI, so you can see what's working across every site and decide faster.
“When a location goes down mid-service, we don't file a ticket and wait. R3 is already on it. They run our technology like it's their own restaurant.”
We evaluate your systems, security risks, and how each location actually runs.
We build a technology and security strategy tailored to your operation and growth.
We put systems, security, backups, and monitoring in place, to one standard across every site.
Ongoing support, monitoring, and executive guidance so it keeps getting better.
We run IT and cybersecurity for companies with many locations: restaurant groups, healthcare networks, financial services firms, private equity portfolios, professional services firms, retail chains, and construction companies. Hospitality is where we go deepest.
We currently manage 295 locations across more than 60 businesses. Multi-site is our specialty, from a handful of locations to hundreds, all run to one standard.
Predictable monthly pricing based on your locations and needs. No hourly surprises, and no bill for fixing the same problem twice.
Yes. We work alongside your POS, EHR, payment, and other vendors, and we own the network, security, and infrastructure that keep them online. When something goes wrong, you call us instead of five different companies.
A critical issue is acknowledged within 10 minutes and has a technician assigned within 30. Our engineers monitor your sites around the clock, so most issues are handled before your team files a ticket.
We're based in Norwalk, Connecticut, and we support multi-location businesses nationwide.
Tell us how many locations you run and where it's costing you. We'll show you what one accountable partner looks like.